Autobahn Automotive Courtesy Vehicle Policy

Please understand that our courtesy vehicle program is offered by, and at the expense of, Autobahn Automotive. The exclusions are only so that we can best serve our clients. Autobahn Automotive reserves the right to discontinue courtesy vehicle privileges to those violating the policies below, and terms of our courtesy vehicle policy are subject to change without notice.

Thank you and enjoy the ride.

autobahn courtesy vehicle

Please allow a few extra minutes in your schedule to accommodate the check in process. We will do our best to accommodate you, but we cannot guarantee courtesy vehicle availability for same day appointments.

For the convenience of our clients, Autobahn Automotive provides Volkswagen courtesy vehicles for the time necessary to service or repair your European car when it is anticipated the work will require more than two hours of service time. Services requiring less than two hours do not qualify for a complimentary courtesy vehicle.

For minor maintenance services, such as oil changes, we ask that our clients wait in our comfortable, client waiting area, equipped with hot and cold beverages, TV, and Wi-Fi for your convenience. We also offer a complimentary ride service via Uber to clients traveling within a twenty (20) mile radius of our facility. Please note, Uber will only deliver clients to their location from Autobahn Automotive. It is up to the client to find their way back to our facility when their repairs or services are complete; no exceptions.

Courtesy vehicles are provided on an appointment basis. Please call at least twenty-four (24) hours in advance of your arrival to make an appointment for your courtesy vehicle. Additionally, please note: at present time, Autobahn has five (5) courtesy vehicles available. If vehicles are all in use by other clients, it is not the responsibility of Autobahn to provide alternative options/vehicles to the client.

Our courtesy vehicle is provided only to the owner/ lessee (or spouse) of the vehicle being serviced or repaired provided they are at least twenty-one (21) years of age (as required by our insurance carrier). Friends and relatives are not permitted to operate the vehicle. The insurance policy and provider of the client (not Autobahn Automotive) will be the primary in the event of a motor vehicle accident.

The driver of the courtesy vehicle will need to present a valid driver’s license and verification of insurance coverage 1, as well as a major credit card. Autobahn will place a $1 deposit on the card to hold for incidentals. Upon return of the courtesy vehicle (and assuming no damage has been done to said vehicle), deposit will either be refunded to the initial credit card or applied to the service or repairs if the client so wishes. Client will be required to purchase full coverage insurance at the rate of $36.00 per day if their insurance does not have the required coverage.

1, Affording Public Liability, Property Damage, Comprehensive and Collision

All tolls (highway, bridge, and tunnel), as well as any traffic and parking tickets/violations are the responsibility of the driver. Please remember to take your E-ZPASS. A $50 administrative fee will be applied to any fines or penalties paid by Autobahn Automotive and subsequently re-billed to the client. By signing the courtesy vehicle agreement, client is authorizing the use of the listed credit card for the payment of any traffic, parking, or toll violations while the courtesy car is in their possession.

In the event of a motor vehicle accident, client must provide a police report, as well as a claim number from their insurance company at the time of said accident, prior to return of the vehicle.

Client must complete inspection of the vehicle with a qualified member of our staff prior to leaving our premises. All damage not noted on the original condition report are the responsibility of the driver. Autobahn will perform a video walk-around/inspection prior to vehicle departure and upon its return for our mutual protection.

Client is responsible for all damages to vehicle, including, but not limited to, tire and wheel damage.

Autobahn Automotive is not responsible for any personal property left in the vehicle.

Autobahn’s courtesy vehicles are strictly NON-SMOKING and NON-PET vehicles. A $199.00 detailing fee will be applied if we determine restrictions have been violated.

The $299.00 detailing fee will also be applied if vehicle is returned in an excessively dirty state and is in need of professional detailing to restore to the vehicle to the condition it was upon leaving our facility.

Autobahn’s courtesy vehicle will be provided to the client with a full tank of fuel. The vehicle must be returned with the same level of fuel as when received. If it is not, Autobahn Automotive reserves the right to re-fuel the vehicle at the rate of $5.00 per gallon to be charged to the client, in full.

In the event of a lost key, client will be required to pay the cost of a replacement, as well as any related fees.

Use of Autobahn’s courtesy vehicles outside the state of New Jersey (or a radius larger than 200 miles of our facility) is not permitted without prior consent from said facility.

In an effort to maintain an ample inventory of courtesy vehicles for all Autobahn Automotive clients, courtesy vehicles are due back no later than 11:00am the day after notification, unless other time has been agreed upon between Autobahn Automotive and client. (phone, text or e-mail) is received by client that their vehicle is ready for pick-up. If vehicle is not returned within that time limit, client will be subject to a $35.00 per day rental charge (applied to the credit card on file). We thank you for your understanding and cooperation. Our ability to properly serve the next client is dependent upon timely return of our vehicles.

Autobahn reserves the right to repossess the courtesy vehicle in the event it is found illegally parked, being used to violate the law or this agreement, or appears to be abandoned. We may also repossess the vehicle in the event we discover the client made a misrepresentation to obtain the vehicle. Client agrees that we needn’t notify them in advance. Autobahn reserves the right to charge for a replacement key, a fee to deactivate the key in the client’s possession, and/or time spent to retrieve the vehicle. If the vehicle is repossessed, client agrees to pay the actual and reasonable costs incurred by Autobahn to repossess the vehicle and agrees that such costs will be charged to the card initially used to secure the deposit.

Autobahn’s vehicles are equipped with GPS tracking devices and dash-cams. Client agrees to not tamper with those devices.

Autobahn Automotive offers to our clients the ability to rent our courtesy vehicles even when your car is not in our facility. See our associate for details.

Autobahn reserves the right to refuse a client the use of our courtesy vehicles as we see fit without any reason.

Driver may NOT under any circumstances:

  • Be under the influence of intoxicants, drugs, or any other substance known to impair driving ability while operating vehicle.
  • Operate our vehicle for any illegal purpose.
  • Tow or push anything with vehicle.
  • Fail to remove keys and lock vehicle when not in use.
  • Use the vehicle to carry passengers or use the vehicle as a ride for hire.
  • Use the vehicle in a test, race, or off road.
  • Operate the vehicle while using any handheld device.

Thank you for your continued patronage and for abiding by the policies that make it possible to provide this service to you.


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